Yes, we are the only locally located data recovery company in Manitoba. All other companies will ship your device out of our province. All recovery procedures are done in Winnipeg.

We recover data from all types of storage devices. We specialized in physically damaged hard drives and devices. Our shop is equipped with ISO Class 5 cleanroom, and we use the latest Ace Laboratory equipment.

Data Recovery Services

• HARD DRIVE RECOVERY (DESKTOP, LAPTOP, IMAC, MACBOOK, EXT DRIVES, SCSI, SAS DRIVES). PRICING
• FLASH STORAGE RECOVERY(USB STICK, SDCARD, MicroSD, CF, MMC, XD, MS/MS DUO). PRICING
• SMARTPHONE RECOVERY (IOS, ANDROID, WINDOWS, BLACKBERRY). PRICING
• SSD DATA RECOVERY (SSD SATA, SSD PCI-E, SSD SAS, SSD M.2/U.2). PRICING
• RAID RECOVERY (0, 1, 4, 5, 5E, 6, 10, 5+1, JBOD, X-RAID, ALL TYPES) PRICING
• EXTREME CASES RECOVERY (FLOOD/FIRE DAMAGED DRIVES). PRICING
• VIRTUAL MACHINE/DRIVE RECOVERY (DATA RECOVERY, CONVERSION, VHD, VMFS, etc.) Contact us. Click here
• FLOPPY, TAPE, CD, ZIP DRIVES RECOVERY & CONVERSION (ALL TYPES) Contact us. Click here
• FILE CONVERSION, REPAIR & RECOVERY (EMAIL, SAGE, QUICKBOOK, POS, etc.) Contact us. Click here
• DATA BACKUP (NETWORK BACKUP, REMOTE BACKUP, CLOUD BACKUP) Contact us. Click here

Check our Data Recovery Services for more information.

All media received goes through an extensive analysis to determine the drive's condition and its recording media.

We will determine whether the problems are logical (software structures), Electrical/Firmware or Mechanical. or all three.

Diagnostic Phase 1 - Involves inspections of external housing and circuit board.

Diagnostic Phase 2 - Involves testing the circuit components, drive motor, and the pre-amp.

Diagnostic Phase 3 - Involves inspecting the read and write heads and disc surface inside our Class 5 cleanroom. Testing the service adaptive and donor matching and testing.

The evaluation is free of charge, and the evaluation process usually takes 1-3 business days. The diagnostic process depends on the condition of the media, make, and model. Hard Drive, like Seagate drives, which accounts for at least 75% of the failures, is the most complicated drive for diagnostic and recovery. Hard Drives who have physical and mechanical issues need a customized diagnostic procedure to determine what recovery method will be utilized.

At Truedata Recovery Solutions, our costs are determined by the failure and storage capacity of the device and the extent of the damage. You will not be charged by the hour like other hard drive data recovery company, and our pricing is 100% transparent. We will evaluate your device for free, and we'll let you know the exact cost to recover your data. Submit a recovery case here.

Truedata operates under the highest level of security protocols in the data recovery industry. Customer privacy and confidentiality are our number one priority. All our data recovery equipment is offline, and all recovery is encrypted on our vault servers.

Standard Services has a minimum of 7-14 business days procedures; however, the reality is every drive is unique, and recovery methods are always needed to be customized to the problem and damaged of the hard drive. We also offer expedited services that require an additional fee. Each service time is an estimate, and it's important to keep in mind that some cases may require more or less time. We cannot guarantee the turn-around time of each recovery. But we can guarantee that we will work on your expedited recovery non-stop over the weekends, holidays, and after business hours until we have the final results.

We accept Visa, Mastercard, Debit, E-transfer, Company check, and in some cases, a P.O may be accepted. We do not accept cash for payment.

1. Immediately remove the power from the hard drive or power off the laptop.

2. Confirm if you have any useful data backups before trying to turn on the device.

3. Don't attempt hard drive recovery via software.

4. Don't fix the dropped hard drive on your own.

5. Don't bring your hard drive to a computer repair shop as most of the time, they will try to power on the device and try to recover via software. This will only add more damage to its current state.

6. Call a data recovery company. We can provide you with the proper processing method.

Call us now for a free consultation: 1-204-808-6518 / 1-877-297-6808 or submit an inquiry or submit a case if you plan to bring your device to us. Our address is 723 Borebank Street, Winnipeg, Manitoba R3N 1G3.

Data Recovery Terms & Conditions

Authorization and cost of recovery

a.) Truedata Recovery Solutions is authorized to conduct an evaluation of the media or data sent to determine the nature of the damage and provide a quotation for the recovery thereof, timing, and estimated success rate. b.) The evaluation is free, and no work beyond this evaluation will be charged without explicit client approval unless quoted prior to receiving the media. c.) A no recovery no charge policy is applicable unless otherwise stated. d.) If the customer has already approved service based on the quote provided by Truedata Recovery Solutions, a cancellation fee of 20% of the quoted service fee will apply. If data is completely recovered, then full payment is required if the client cancels. e.) Parts may be required for the data recovery attempt. The client agrees to pay for donor drives (Advance payment required). Regardless of the outcome. f.) The Client acknowledges that he/she is the legal owner, representative, or otherwise have legitimate rights to the property and all data contained therein.

Liabilities

a.) The Client acknowledges that the media/data/equipment you are making available to Truedata Recovery Solutions is already damaged, that data recovery efforts can potentially result in further damage, and that Truedata Recovery Solutions is not responsible for this or any other type of damage, including damage to or failures of equipment or media furnished by Truedata Recovery Solutions. b.) Truedata Recovery Solutions will not be held responsible for any data losses related to repairs or other reasons. c.) There is no guarantee that all of the data on the device provided can or will be recovered. Given the nature of electronic data storage and recovery services, problems could arise and are not the fault of Truedata Recovery Solutions, but are coincidental and could surface at any time, even when the previous problem is corrected. d.) Truedata Recovery Solutions will not be held accountable for any charges related to business interruption or other liabilities that result from permanent loss of data, corruption of data, or delayed delivery of recovered data. e.) To the maximum extent permitted by applicable law, in no event shall Truedata Recovery Solutions be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever, including, without limitations, damages for loss of use, business profits, business interruption, loss of business information or data, and the like arising out of or any way connected with the use or performance of the data recovery services, with the delay or inability to use the recovered data or product of data recovery services, whether based on contract, tort, negligence, strict liability or otherwise, even if Truedata Recovery Solutions has been advised of the possibility of damages. f.) Upon notification to the customer about successful and unsuccessful data recovery, the client has 30 days to pick up their hardware and data. After that, Truedata Recovery Solution takes no responsibility for the data or hardware left on its premises.

Client Confidentiality

Truedata Recovery Solutions agree to maintain strict client confidentiality. All information, data, and equipment handed over or recovered by Truedata Recovery Solutions shall be deemed confidential and proprietary to our Clients and shall not be disclosed to any third parties in any manner.

Payment

All prices quoted exclude GST & PST, shipping, bank charges, or any other taxes or costs. Payment is due in full upon completion of successful recovery, prior to the release of data (whether shipped, picked up, or downloaded), unless terms have been approved.

General

Truedata Recovery Solutions cannot take responsibility for incorrect drives brought in by clients for data recovery. Full fees are payable for recovery done off drives brought in incorrectly by clients. It is expressly recorded that once the data as recovered has left the premises of Truedata Recovery Solutions, the client accepts the due and proper performance of Truedata Recovery Solutions in its duties. Should the recovered data cease working for whatever reason after it has left the premises of Truedata Recovery Solutions then, the client shall be liable for all costs incidental thereto. The Client is therefore urged to confirm the successful recovery of data prior to same leaving the premises of Truedata Recovery Solutions.

Mobile Device Data Recovery Service Policies

Prior Micro soldering Repair and Recovery Attempts:

We expect that you may open your device to 'see if it's something easy' like a bad battery, dock connector, or screen--those things do not complicate our logic board recovery process.  However, when someone else tries to fix a non-functional logic board by micro soldering--that erases our clues and introduces variables that make our job much more difficult or impossible.  Devices that have had prior micro-soldering repair attempts (i.e., the soldered on shields have been removed) will be requoted as specialty data.   Some prior repair attempts may qualify for our no data no fee guarantee.  In those cases, we will assess a minimum non-refundable labor charge to invest any time at all into a board that other shops have already deemed unrecoverable. 

No Data, No Recovery Service fee:

We only guarantee that we will be able to get a PATH to YOUR DATA. There will be a $350 attempt fee regardless of the outcome of the recovery. If the recovery is successful, the attempt fee will be credited towards the recovery service cost. We do not guarantee that the data that you seek will be on the device or that your passcode is correct.  We will consider the recovery effort a success for standard/specialty/CPU swap as long as the device turns on in our hands and accepts passcode--at least temporarily.  We will provide a screenshot of your lock screen to prove that the device was in a ready to recover state if necessary.   We will bill for successful data recovery if we can get a PATH to data, even if you don't have the correct passcode.  If the wrong passcode is entered too many times, a recoverable device can become permanently disabled, at which point there is no feasible way to recover the data.   If you are unable to provide the correct passcode and the device becomes disabled, or if the device was only able to boot once and you did not give us the correct passcode, that does not negate the work that we put in to bring the device back to a recoverable state with a data path.   We can not qualify a device as 'not recoverable' under no data no fee because of the wrong passcode.    For chip-off android devices, we will qualify them as not recoverable if the chip can not be read.   If our chip reader can read the chip, then it is considered a successful path to data.  Forensic analysis and parsing of data is not part of our data recovery service.

Passcode Policies:

I know the passcode, but I don't want to tell you:  If we work on the device and get it to boot even just once and you haven't provided the correct passcode, you will be invoiced for a successful recovery.

I Really Don't Know the Passcode.  Don't send the device for recovery. 

I think I know, but I'm not SURE About the Passcode.  We understand that sometimes you might not be sure about the correct passcode, that's okay. If your submitted passcode doesn't work, then we will confirm that this is your device and show you that we have a path to data with a picture of your lock screen.  Once your invoice is paid, we will work with you to try three additional possible passcodes.   If none of those work, then we will work with you on a case by case basis to send the device back to you in a state where you can continue to try passcodes.  Sometimes muscle memory and seeing the lock screen will help you remember the passcode on a device that hasn't been working for years. We may need you to purchase parts or a donor device to be able to send the phone back to you in a condition where you can attempt to unlock the device.  We can't guarantee that a phone that we can boot in the house will be able to boot once it leaves our facility. 

Will I get regular updates? 

Not unless there is some news.  To keep us focused on doing our work under the microscope, you will only hear from us if there is a problem and if we need information, or if the device is recovered, or if the device is deemed not recoverable.  At any other point in time after your device comes up for recovery, your update is "we are trying to figure out how to get your device to boot, we are grouping it with others that have similar physical or electrical presentations and history.  We will continue to do everything we can to figure it out, but we can't predict whether or not, or when, we will be able to solve your case.