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All media received goes through an extensive analysis to determine the drive's condition and its recording media.

We will determine whether the problems are logical (software structures), Electrical/Firmware or Mechanical. or all three.

Diagnostic Phase 1 - Involves inspections of external housing and circuit board.

Diagnostic Phase 2 - Involves testing the circuit components, drive motor, and the pre-amp.

Diagnostic Phase 3 - Involves inspecting the read and write heads and disc surface inside our Class 5 cleanroom. Testing the service adaptive and donor matching and testing.

The evaluation is free of charge, and the evaluation process usually takes 1-3 business days. The diagnostic process depends on the condition of the media, make, and model. Hard Drive, like Seagate drives, which accounts for at least 75% of the failures, is the most complicated drive for diagnostic and recovery. Hard Drives who have physical and mechanical issues need a customized diagnostic procedure to determine what recovery method will be utilized.

At Truedata Recovery Solutions, our costs are determined by the failure and storage capacity of the device and the extent of the damage. You will not be charged by the hour like other hard drive data recovery company, and our pricing is 100% transparent. We will evaluate your device for free, and we'll let you know the exact cost to recover your data. Submit a recovery case here.

Truedata operates under the highest level of security protocols in the data recovery industry. Customer privacy and confidentiality are our number one priority. All our data recovery equipment is offline, and all recovery is encrypted on our vault servers.

Standard Services has a minimum of 7-14 business days procedures; however, the reality is every drive is unique, and recovery methods are always needed to be customized to the problem and damaged of the hard drive. We also offer expedited services that require an additional fee. Each service time is an estimate, and it's important to keep in mind that some cases may require more or less time. We cannot guarantee the turn-around time of each recovery. But we can guarantee that we will work on your expedited recovery non-stop over the weekends, holidays, and after business hours until we have the final results.

We accept Visa, Mastercard, Debit, E-transfer, Company check, and in some cases, a P.O may be accepted. We do not accept cash for payment.

1. Immediately remove the power from the hard drive or power off the laptop.

2. Confirm if you have any useful data backups before trying to turn on the device.

3. Don't attempt hard drive recovery via software.

4. Don't fix the dropped hard drive on your own.

5. Don't bring your hard drive to a computer repair shop as most of the time, they will try to power on the device and try to recover via software. This will only add more damage to its current state.

6. Call a data recovery company. We can provide you with the proper processing method.

Data Recovery Terms & Conditions

Authorization and cost of recovery

a.) Truedata Recovery Solutions is authorized to conduct an evaluation of the media or data sent to determine the nature of the damage and provide a quotation for the recovery thereof, timing, and estimated success rate. b.) The evaluation is free, and no work beyond this evaluation will be charged without explicit client approval unless quoted prior to receiving the media. c.) A no recovery no charge policy is applicable unless otherwise stated. d.) If the customer has already approved service based on the quote provided by Truedata Recovery Solutions, a cancellation fee of 20% of the quoted service fee will apply. If data is completely recovered, then full payment is required if the client cancels. e.) Parts may be required for the data recovery attempt. The client agrees to pay for donor drives (Advance payment required). Regardless of the outcome. f.) The Client acknowledges that he/she is the legal owner, representative, or otherwise have legitimate rights to the property and all data contained therein.


a.) The Client acknowledges that the media/data/equipment you are making available to Truedata Recovery Solutions is already damaged, that data recovery efforts can potentially result in further damage, and that Truedata Recovery Solutions is not responsible for this or any other type of damage, including damage to or failures of equipment or media furnished by Truedata Recovery Solutions. b.) Truedata Recovery Solutions will not be held responsible for any data losses related to repairs or other reasons. c.) There is no guarantee that all of the data on the device provided can or will be recovered. Given the nature of electronic data storage and recovery services, problems could arise and are not the fault of Truedata Recovery Solutions, but are coincidental and could surface at any time, even when the previous problem is corrected. d.) Truedata Recovery Solutions will not be held accountable for any charges related to business interruption or other liabilities that result from permanent loss of data, corruption of data, or delayed delivery of recovered data. e.) To the maximum extent permitted by applicable law, in no event shall Truedata Recovery Solutions be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever, including, without limitations, damages for loss of use, business profits, business interruption, loss of business information or data, and the like arising out of or any way connected with the use or performance of the data recovery services, with the delay or inability to use the recovered data or product of data recovery services, whether based on contract, tort, negligence, strict liability or otherwise, even if Truedata Recovery Solutions has been advised of the possibility of damages. f.) Upon notification to the customer about successful and unsuccessful data recovery, the client has 30 days to pick up their hardware and data. After that, Truedata Recovery Solution takes no responsibility for the data or hardware left on its premises.

Client Confidentiality

Truedata Recovery Solutions agree to maintain strict client confidentiality. All information, data, and equipment handed over or recovered by Truedata Recovery Solutions shall be deemed confidential and proprietary to our Clients and shall not be disclosed to any third parties in any manner.


All prices quoted exclude GST & PST, shipping, bank charges, or any other taxes or costs. Payment is due in full upon completion of successful recovery, prior to the release of data (whether shipped, picked up, or downloaded), unless terms have been approved.


Truedata Recovery Solutions cannot take responsibility for incorrect drives brought in by clients for data recovery. Full fees are payable for recovery done off drives brought in incorrectly by clients. It is expressly recorded that once the data as recovered has left the premises of Truedata Recovery Solutions, the client accepts the due and proper performance of Truedata Recovery Solutions in its duties. Should the recovered data cease working for whatever reason after it has left the premises of Truedata Recovery Solutions then, the client shall be liable for all costs incidental thereto. The Client is therefore urged to confirm the successful recovery of data prior to same leaving the premises of Truedata Recovery Solutions.

Diagnostic and Assessment Terms & Conditions

The Client's storage media may be opened within an ISO 5 cleanroom environment. The Client should consult their individual manufacturer for specific warranty information on their storage media. In no circumstances shall Truedata Recovery Solutions be held liable for voided warranties by the storage media manufacturer.

The Client hereby acknowledges and agrees that the diagnostic procedure is neither foolproof nor perfect. Even though the diagnosis furnished by Truedata Recovery Solutions to the Client may indicate a strong probability of a successful recovery outcome, Truedata Recovery Solutions' assessment of the Client's storage media cannot guarantee that any specific result will be attained. No warranty is stated or implied in any way as to the accuracy of the assessment provided by Truedata Recovery Solutions or the timeliness thereof. Truedata Recovery Solutions shall have the exclusive professional determination of the diagnostic evaluation and the possible success rate at its' sole discretion. Truedata Recovery Solutions agrees to use all resources and technology available to attempt the diagnostic procedure.

External hard drive enclosures will need to be disassembled in order to diagnose and/or recover the data from these storage devices. It may be become necessary to break or damage the device enclosures in order to access the underlying internal storage media present within these storage devices. Truedata Recovery Solutions will dispose the external enclosures, power adapters, data transfer cables and other similar accessories associated with the storage devices mentioned above at its' own discretion.

Devices such as iPhones, iPads, iPhones, Android phones & tablets, Netbooks, Notebooks, Laptops and other similar devices will need to be opened in order to access the underlying storage media present within these storage devices. Truedata Recovery Solutions will make all efforts to access the underlying internal storage media present within these devices. However, under no circumstances will Truedata Recovery Solutions be held liable for voided warranties or damage that might be caused by opening these storage devices during the diagnostic procedures.

Upon completion of Truedatas Recovery Solutions assessment of the Client's storage media, Truedata will provide a quotation as to what the costs of the recommended data recovery procedures will be. The quotation may be provided in writing, electronically by email or verbally over the phone. Donor parts, expedited or emergency fees, final destination transfer media are separate from the data recovery fees.

If the Client then elects to proceed with the data recovery process, the Client will need to approve and authorize for those services subject to a separate written Service Agreement before Truedata will perform any additional work. If the Client elects not to proceed with the data recovery process, the Client must complete the cancellation form.