Diagnostic and Assessment Terms & Conditions
The Client's storage media may be opened within an ISO 5 cleanroom environment. The Client should consult their individual manufacturer for specific warranty information on their storage media. In no circumstances shall Truedata Recovery Solutions be held liable for voided warranties by the storage media manufacturer.
The Client hereby acknowledges and agrees that the diagnostic procedure is neither foolproof nor perfect. Even though the diagnosis furnished by Truedata Recovery Solutions to the Client may indicate a strong probability of a successful recovery outcome, Truedata Recovery Solutions' assessment of the Client's storage media cannot guarantee that any specific result will be attained. No warranty is stated or implied in any way as to the accuracy of the assessment provided by Truedata Recovery Solutions or the timeliness thereof. Truedata Recovery Solutions shall have the exclusive professional determination of the diagnostic evaluation and the possible success rate at its' sole discretion. Truedata Recovery Solutions agrees to use all resources and technology available to attempt the diagnostic procedure.
External hard drive enclosures will need to be disassembled in order to diagnose and/or recover the data from these storage devices. It may be become necessary to break or damage the device enclosures in order to access the underlying internal storage media present within these storage devices. Truedata Recovery Solutions will dispose the external enclosures, power adapters, data transfer cables and other similar accessories associated with the storage devices mentioned above at its' own discretion.
Devices such as iPhones, iPads, iPhones, Android phones & tablets, Netbooks, Notebooks, Laptops and other similar devices will need to be opened in order to access the underlying storage media present within these storage devices. Truedata Recovery Solutions will make all efforts to access the underlying internal storage media present within these devices. However, under no circumstances will Truedata Recovery Solutions be held liable for voided warranties or damage that might be caused by opening these storage devices during the diagnostic procedures.
Upon completion of Truedatas Recovery Solutions assessment of the Client's storage media, Truedata will provide a quotation as to what the costs of the recommended data recovery procedures will be. The quotation may be provided in writing, electronically by email or verbally over the phone. Donor parts, expedited or emergency fees, final destination transfer media are separate from the data recovery fees.
If the Client then elects to proceed with the data recovery process, the Client will need to approve and authorize for those services subject to a separate written Service Agreement before Truedata will perform any additional work. If the Client elects not to proceed with the data recovery process, the Client must complete the cancellation form.