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Data Recovery Terms & Conditions

Authorization and cost of recovery

a.) Truedata Recovery Solutions is authorized to conduct an evaluation of the media or data sent to determine the nature of the damage and provide a quotation for the recovery thereof, timing and estimated success rate. b.) The evaluation is free and no work beyond this evaluation will be charged without explicit client approval unless quoted prior to receiving the media. c.) A no recovery no charge policy is applicable, unless otherwise stated. d.) If the customer has already approved service based on the quote provided by Truedata Recovery Solutions, a cancellation fee of 20% of the quoted service fee will apply. If data is completely recovered, then full payment is required if the client cancels. e.) Parts may be required for the data recovery attempt. The client agrees to pay for donor drives (Advance payment required). Regardless of outcome. f.) The Client acknowledges that he/she is the legal owner, representative, or otherwise have legitimate rights to the property and all data contained therein.


a.) The Client acknowledges that the media/data/equipment you are making available to Truedata Recovery Solutions is already damaged that data recovery efforts can potentially result in further damage, and that Truedata Recovery Solutions is not responsible for this or any other type of damage, including damage to or failures of equipment or media furnished by Truedata Recovery Solutions. b.) Truedata Recovery Solutions will not be held responsible for any data losses related to repairs or other reasons. c.) There is no guarantee that all of the data on the device provided can or will be recovered. Given the nature of electronic data storage and recovery services, problems could arise and are not the fault of Truedata Recovery Solutions, but are coincidental and could surface at any time, even when the previous problem is corrected. d.) Truedata Recovery Solutions will not be held accountable for any charges related to business interruption or other liabilities that result from permanent loss of data, corruption of data or delayed delivery of recovered data. e.) To the maximum extent permitted by applicable law, in no event shall Truedata Recovery Solutions be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever, including, without limitations, damages for loss of use, business profits, business interruption, loss of business information or data, and the like arising out of or any way connected with the use or performance of the data recovery services, with the delay or inability to use the recovered data or product of data recovery services, whether based on contract, tort, negligence, strict liability or otherwise, even if Truedata Recovery Solutions has been advised of the possibility of damages. f.) Upon notification to customer about successful and unsuccessful data recovery the client has 30 days to pick up their hardware and data. After that Truedata Recovery Solutions takes no responsibility for the data or hardware left on its premises.

Client Confidentiality

Truedata Recovery Solutions agree to maintain strict Client confidentiality. All information, data and equipment handed over or recovered by Truedata Recovery Solutions shall be deemed confidential and proprietary to our Clients and shall not be disclosed to any third parties in any manner.


All prices quoted exclude GST & PST, shipping, bank charges or any other taxes or costs. Payment is due in full upon completion of successful recovery, prior to release of data (whether shipped, picked up or downloaded), unless terms have been approved.


Truedata Recovery Solutions cannot take responsibility for incorrect drives brought in by clients for data recovery. Full fees are payable for recovery done off drives brought in incorrectly by clients. It is expressly recorded that once the data as recovered has left the premises of Truedata Recovery Solutions the client accepts the due and proper performance of Truedata Recovery Solutions in its duties. Should the recovered data cease working for whatever reason after it has left the premises of Truedata Recovery Solutions then the client shall be liable for all costs incidental thereto. The Client is therefore urged to confirm the successful recovery of data prior to same leaving the premises of Truedata Recovery Solutions.